Resort Policies are created to help you enjoy your stay to the fullest because we care about the enjoyment of your holiday. Please let us know if there is anything you would like us to add, we will do our best to make your holiday a truly enjoyable experience!

For reservations, deposit and cancellation information please also see reservation Policies on our Reservation page

Resort Information

Bringing a Boat
We offer complimentary boat launch and docking for our overnight guests.  Please see our Fishing and Boating page under things to do for details.

Bathroom amenities
Many of our policies reflect our concern for protecting the environment. We supply quality liquid soap, shampoo and conditioner in  wall dispensers which we clean and refill. We recycle.  We have eliminated as much as 70 bars of hardly used soap + 70 wrappers + 70 small plastic bottles of shampoo per day. Every room has a hairdryer. We supply in room towels and all bedding, please bring your own beach towel.
Irons are available at the front desk.  For groups who take all rooms we set up ironing stations in our spa, Boardroom & Executive suite, appreciated by wedding parties & Christmas parties.

Check In Time:
4:00-10:00 pm.  If you wish to make the most of your stay and would like to be guaranteed an early check in we are happy to offer this service for an additional $50 fee.  Please note this is an option, you are under no obligation to select early check in and will not be charged this fee unless you request the early check in.  To ensure that your room is ready by noon we request 1 weeks notice when possible to help give us time to make the necessary arrangements.  For an even earlier check in please check for availability 24 hours before arrival.  Please make special arrangements if you require a check in after 10 pm.

Check Out Time:
8:30-11:00 a.m. If you wish to end your holiday with a leisurely check out and a few extra hours use of our facilities please enquire at the front desk 24 hours prior.   For an additional $50 we may be able to extend your check out to 3 pm or later.

Commission:
We are happy to provide a 10% commission on our room rates to travel agents booking for their clients at the Westwind Inn.  This applies to regular priced rooms and cannot be combined with any special discount offers.  We pay the commission following check out.  Please provide us with your IATA number, business name and address for payment at the time of booking.

Dining

Treetops Dining room is open to everyone by reservation.  Please be sure to call ahead in our off season as we may not be open if we do not have hotel guests on our meal plan.  Please see our dining page for sample menus as well as group options.  In off season a reservation is a must.
Dinner $45 & Breakfast $15 minimum 2 guests. + HST

Grounds and facilities are for registered guests only.
If you wish to invite a visitor to the inn our Day Guest Fee of $50 per person will apply, permitted 12:00 p.m. noon  to 5:00 p.m.

If you wish this day guest to stay for dinner cost is $100 per person & guest must depart by 10:00 p.m. Enquire first.  Registered room guest is responsible for payment of day guest. 

Advance Reservations are required for all day guests. 
Please ensure that your visitor registers at the front desk on arrival & again when departing at 5:00  p.m. unless joining us dinner.  If staying for dinner a reservation is required and guest must  depart by 10:00 p.m.

Gathering rooms
If you are coming with other couples and wish to socialize you may enjoy our lobby and second floor lounge in addition to our outdoor locations.  The dining room can remain open til 11 pm with advance arrangements.  Please see our noise restrictions above if you are not taking over the entire inn.  We are often able to rent the Executive Suite at $500 per day  which is located on the main floor of our Chalet to groups who rent all 4 Chalet units for 2 days. Please check with the office in regards to availability as it is generally reserved for groups of 50 or more.

Grouches
No Cantankerous grouches please.   If we have done something to make you feel grouchy please let us know right away so we can make it up to you."We have infinite opportunities each day to choose what kind of energy to send out into the universe: positive energy or negative energy. Both ways, the energy will come back to us" Lets enjoy a positive experience.

Groups
Please see the appropriate pages for group information.

Internet-wifi
We are a wifi hotspot with complimentary high speed access for all resort guests.  Internet is in our Main lodge lobby, meeting spaces, Deck and Chalet.  It reaches most of our guest rooms on a clear day.

Lunch
Treetops dining room is available for groups of 25 or more.  Please see our dining page for options.  For smaller groups the Gallery on the lake right next door often serves a light lunch, there are many restaurants all around us that are open for lunch in Buckhorn, Lakefield, Bobcaygeon, Burliegh falls, Peterborough.

Noise - Peace and quiet after 11 p.m. please 
Unless you are booking the entire inn we ask that you are quiet between 11:00 p.m. & 8:00 a.m. in order to respect the other guests need for a restful sleep. After a long day of fresh air & invigorating sports, a good night sleep is appreciated by our typical guests.  This does not mean you cannot have fun and enjoy yourself during the day, just that we are not suitable for night owls or party animals- unless you take over the entire resort and in this case we are a great party place!

Pets
Well behaved dogs are welcome in certain rooms with advance reservations.  Sorry we do not allow guests who are participating in a group retreat to bring along their pets.  Please enquire before bringing your pet as arrangements must be made at the time of booking.  A fee will apply and will be added to your bill.   

For pet owners who plan to have lots of activities in hot weather  there is a wonderful "4 Paws Pet Lodge" on the way here in Youngs Point about 15 minutes away. Fido will have his own air conditioned/heated room with a view. Regular social time with the owners... food... walks or runs in a fenced yard... a vacation for your pet! He will not be confined in a cage....and will be pampered same as home.

The Jensen family lives on the resort and each have our own pets in our residences! Kristi and David have a little Lhasa Apso and live in their home at the opposite end of the property during summer months.  Inga and Jamie have a friendly black Lab and border collie at their home near the entrance to the inn.  Both are very friendly and are contained with invisible fencing.  You may not even notice these dogs as we have lots of privacy and space on our 60 acres.

Phones
We have 2 pay phones. One by lobby and one in parking lot. We are happy to take messages for guests during office hours at 705-657-8095.  After hours we are on answering machine. Most cell phones work here.

Reservations
For reservations, deposit & cancellation information please also see reservation Policies on our Reservation page

Smoking
Smoking is permitted in designated smoking areas.  All guest rooms & resort facilities are non smoking. Please check with the front desk for designated smoking locations closest to your room.

• Note: For groups additional outdoor smoking areas can be provided by request.

Taxes, fee's and extra charges
All rates are subject to 13% HST- All GROUP bookings are subject to a 15% group resort facility administration fee.

Tipping

Until further notice we have elimated our resort fee/service charge for regular hotel guests (still applies to groups).  No extra charge added to your bill.

If you feel a member of the staff gave exceptional service please feel free to reward them at your discretion or leave a gratuity at front desk where we can distribute it fairly.

Weddings
Westwind can host weddings of many  sizes, please see our wedding page for more information.

What to bring
We provide all towels for indoor use, linens & blankets.  Bring along your toiletries, beach towel, bathing suit, walking shoes, sun screen, water bottle and maybe some bug repellent.  We don't get them  too bad like some of the areas even a short distance north of us but some prefer to be prepared.

Wheelchair Access
The inn has a side entrance which can be accessed via a ramp & parking within 30 feet.   Please let us know if you require parking in this area as it is reserved for these special occasions.  Our dining room, lobby, spa area & many bedrooms are located on this main level as well.  Select rooms have wider doors & grab bars installed in the showers and there is a standing walk-in shower available in our spa area on this level as well.  As a country location we do not have paved roads, but we do have a golf cart which may come in handy & are happy to help you as much as you need in order to enjoy all areas of the inn.  
Our Boathouse lounge is located below our dining room.  This is accessed by stairs either from outdoors or the dining room.  We have hosted countless weddings with a key member of the family in a wheel chair. Our staff & guests were always very helpful in getting the individual up and down the stairs safely.